Effective Date: February 26, 2026 Last Updated: February 26, 2026
Please read these Terms and Conditions carefully before using Dash Dolphin. By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
“Caboodle Media,” “we,” “us,” or “our” means Caboodle Media Ltd. Co., an Arkansas limited liability company operating as an S-corporation, and the owner and operator of Dash Dolphin.
“Dash Dolphin” or the “Service” means the Dash Dolphin platform, including the web-based dashboard, SMS notification delivery system, AI-powered form summary tools, and any related features, software, or support provided by Caboodle Media.
“You” or “User” means any individual or business entity that creates an account, accesses, or uses the Service.
“Form Submission Data” means the information transmitted to Dash Dolphin via your website form notification emails, including customer-submitted content such as names, contact details, and inquiry text.
“Subscription” means the paid plan under which you access the Service, as selected at the time of registration or as subsequently changed.
2. Eligibility and Account Registration
You must be at least 18 years of age and capable of entering into a binding legal agreement to use the Service. By registering, you represent and warrant that you meet these requirements.
You agree to provide accurate, current, and complete information when creating your account and to keep that information up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at info@dashdolphin.com if you suspect unauthorized access to your account.
You may not create an account on behalf of another person or entity without authorization to bind that person or entity to these Terms.
3. The Service
Dash Dolphin connects to your website forms via email notification forwarding. When a customer submits a form on your website, Dash Dolphin receives the notification, processes the content using AI to generate a plain-language summary, filters spam and junk submissions, and delivers an SMS alert to your designated phone number(s).
We do not guarantee that every form submission will result in a delivered SMS notification. Factors outside our control — including email delivery delays, carrier issues, phone number errors, or third-party service outages — may occasionally affect delivery. We are not liable for any missed notifications or resulting business loss.
We reserve the right to modify, update, suspend, or discontinue any feature of the Service at any time. When changes are material, we will provide advance notice by email or dashboard notification.
4. Subscriptions, Billing, and Payment
4.1 Plans and Pricing
Dash Dolphin is offered on a subscription basis. Available plans and current pricing are listed on the Dash Dolphin pricing page at dashdolphin.com/pricing. We reserve the right to change pricing at any time with at least 30 days’ advance notice to active subscribers.
4.2 Billing
Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. By providing payment information, you authorize Caboodle Media to charge your payment method for all applicable fees. All payments are processed by Stripe. We do not store your full card number.
4.3 Upgrades and Downgrades
You may upgrade your plan at any time; the new rate takes effect immediately and the difference is prorated. You may downgrade your plan at any time; the downgrade takes effect at the start of your next billing cycle.
4.4 Failed Payments
If a payment fails, we will attempt to notify you by email. If payment is not received within 7 days of the failed attempt, we may suspend your account until the balance is resolved. Continued non-payment may result in account termination.
4.5 Taxes
You are responsible for all applicable taxes associated with your Subscription, except for taxes based on Caboodle Media’s net income.
5. Refund and Cancellation Policy
5.1 60-Day Money-Back Guarantee
If you are not satisfied with the Service for any reason, you may request a full refund within 60 days of your original purchase date. No explanation is required to receive a refund. We may ask how we can improve the product, but responding is entirely optional and has no bearing on the refund being processed.
To request a refund, contact us at info@dashdolphin.com with your account email and the date of your original purchase. Refunds are processed within 5–10 business days to the original payment method.
5.2 Refunds After 60 Days
After the 60-day period, all fees are non-refundable. There are no partial refunds for unused time within a billing cycle.
5.3 Annual Plans
Subscribers on annual billing are eligible for the full 60-day money-back guarantee. After 60 days, no refund is issued for the remaining unused months of the annual term.
5.4 Cancellation
You may cancel your Subscription at any time from your dashboard under Settings → Billing → Cancel Plan. Cancellation takes effect at the end of your current billing period. You will retain access to the Service through that date. Cancellation does not automatically trigger a refund unless you are within the 60-day guarantee window.
6. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service to send unsolicited commercial messages or spam to your customers or any third party
- Use the Service to collect, store, or process sensitive personal data including financial account numbers, government-issued ID numbers, health or medical information, or similar categories of sensitive data
- Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service
- Access or tamper with non-public areas of the Service, its underlying systems, or our infrastructure
- Use automated scripts, bots, or scrapers to access or interact with the Service in a manner that places excessive load on our systems
- Impersonate another person or entity, or misrepresent your affiliation with any person or entity
- Use the Service to facilitate any activity that violates applicable federal, state, or local law
- Resell, sublicense, or otherwise commercialize access to the Service without our prior written consent
We reserve the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated these acceptable use obligations.
7. SMS Compliance and TCPA
Dash Dolphin delivers SMS messages to phone numbers you designate in your account. By using the Service, you represent and warrant that:
- You are the owner of, or have authorization to receive SMS messages at, each phone number you add to your account
- You understand and agree that standard message and data rates may apply for SMS messages delivered to your phone
- You will not use the Service to send marketing or promotional SMS messages to your customers without first obtaining proper consent from those recipients as required by the Telephone Consumer Protection Act (TCPA) and any other applicable federal, state, or local laws governing electronic communications and text messaging
- You acknowledge that Dash Dolphin delivers alert notifications to you, the business owner or team member — not to your end customers — except in the case of after-hours auto-reply messages, which are sent to customers who voluntarily submitted your website form. You are solely responsible for ensuring that your use of the after-hours auto-reply feature complies with all applicable laws, including the TCPA
Caboodle Media is not responsible for your compliance with the TCPA or any other applicable communications law. You agree to indemnify and hold Caboodle Media harmless from any claims, fines, or damages arising from your non-compliance with SMS-related regulations.
8. Intellectual Property
All content, software, technology, trademarks, trade names, logos, and other intellectual property associated with Dash Dolphin and the Caboodle Media brand are owned by Caboodle Media, LLC or its licensors. These Terms do not grant you any right, title, or interest in any Caboodle Media intellectual property.
You retain all ownership rights to the data you bring into the Service, including your business information and the Form Submission Data received on your behalf. By using the Service, you grant Caboodle Media a limited, non-exclusive, royalty-free license to process and use your data solely as necessary to provide the Service.
We may use aggregated, anonymized, non-identifiable data derived from use of the Service for the purposes of improving the product, developing new features, and generating benchmarks and analytics. This data will never identify you or your customers individually.
9. Third-Party Services
The Service integrates with or relies upon third-party services including Stripe, Twilio, OpenAI, Google, and SendGrid. Your use of the Service is subject not only to these Terms but also to the applicable terms of service and privacy policies of those third-party providers. We are not responsible for the availability, accuracy, security, or conduct of any third-party service.
Links or references to third-party websites or services do not constitute an endorsement by Caboodle Media.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CABOODLE MEDIA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY PARTICULAR FORM SUBMISSION WILL RESULT IN A DELIVERED SMS NOTIFICATION.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CABOODLE MEDIA, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF CABOODLE MEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL CABOODLE MEDIA’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO CABOODLE MEDIA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. IN THOSE JURISDICTIONS, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
12. Indemnification
You agree to defend, indemnify, and hold harmless Caboodle Media, LLC and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable law, including the TCPA or any other communications or privacy law
- Any content, data, or information you submit to or transmit through the Service
- Any dispute between you and a third party, including your customers
13. Termination
13.1 Termination by You
You may cancel your account at any time as described in Section 5.4. Termination takes effect at the end of your current billing period.
13.2 Termination by Us
We reserve the right to suspend or terminate your account and access to the Service immediately, with or without notice, if:
- You violate any provision of these Terms
- We are required to do so by law
- We determine that your use of the Service poses a risk to other users, third parties, or the integrity of the Service
Upon termination, your right to use the Service ceases immediately. You may request an export of your lead data for up to 30 days following termination, after which your data will be deleted in accordance with our Privacy Policy.
13.3 Survival
Sections 8 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law and Disputes), and any other provisions that by their nature should survive, will survive termination of these Terms.
14. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Pulaski County, Arkansas, and you hereby consent to the personal jurisdiction and venue of such courts.
Before initiating any formal legal proceeding, you agree to first contact us at info@dashdolphin.com and provide a written description of the dispute. We agree to work in good faith to resolve the matter informally within 30 days.
15. General Provisions
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Caboodle Media with respect to the Service and supersede all prior agreements, representations, and understandings.
Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
No Third-Party Beneficiaries. These Terms are for the sole benefit of you and Caboodle Media and do not create any third-party beneficiary rights.
Force Majeure. We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet or telecommunications failures, or third-party service outages.
Notices. We may provide notices to you by email to the address associated with your account or by posting prominently on our website or dashboard. You may provide notices to us at the contact information in Section 16.
16. Contact Information
If you have questions about these Terms, please contact us:
Caboodle Media Ltd. Co. Attn: Legal Email: info@dashdolphin.com Mailing Address: 6834 Cantrell Road, Suite #1235, Little Rock, AR 72207